SHIPPING POLICY

SHIPPING

Shipping is not included in the cost of goods. Be A Heart makes every attempt to ship out orders within two (2) business days, however please allow up to five (5) business days for order processing and fulfillment.

We ship out of our warehouse in San Antonio, TX, USA.

CANCELLATIONS & MODIFICATIONS TO ORDERS

Orders cannot be cancelled or modified after they have been shipped. If you wish to cancel or modify your order, please email wholesale@beaheart.com with your request and we will do our best to assist you before your order is shipped.
Our warehouse ships out orders very quickly and we cannot guarantee that cancellations or modifications can be made upon request.

RETURNS

No returns of wholesale orders will be accepted.

DAMAGES & DEFECTS & ORDER MISTAKES

Please inspect all shipments immediately upon arrival. You must contact wholesale@beaheart.com within 5 business days of receipt of damaged or defective shipments, or if you have received an item that you did not order. We typically do not require a return of damaged merchandise, but please verify via email to confirm. We will issue credit for the value of the damaged product that can be used toward a future order, which does not expire, OR we will ship out a replacement product for the damaged item on a case-by-case basis.

International orders outside the US will receive store credit towards their next order for the cost of damaged merchandise.

We do not reserve product inventory for replacement. If your item is out of stock, we will issue a credit for the item.

If you have received an item you did not order by mistake, please email wholesale@beaheart.com and we will assist you on a case-by-case basis. You must notify us within 5 business days of receipt of shipment if you were charged for items by mistake or received items you did not order.

 

MISSING PACKAGES

Any missing packages of orders that have not yet been delivered must be reported to wholesale@beaheart.com within 45 days from order date.

Missing packages are the responsibility of the buyer and must be reported to the appropriate shipping carrier. A claim must be filed within 60 days from order date with the shipping carrier in order to be eligible for free product replacement from Be A Heart.

Once a claim is made with the shipping carrier, Be A Heart must receive insurance claim compensation from the shipping carrier before processing a free product replacement order.

 

FAIRE ORDERS

 

If you have an issue with an order made through Faire, please refer to Faire policies for next steps.

SOME HELPFUL ARTICLES:

Return merchandise on first-time Faire orders: https://www.faire.com/support/articles/360002924031

Damaged or missing items on Faire orders: https://www.faire.com/support/articles/360003687811

Faire Help Center for retailers: https://www.faire.com/support/retailers